ISO 9001: 2008
ISO 9001 standard in brief
The ISO 9000 family has become an international reference for quality management requirements in business-to-business relations. This standard is primarily concerned with "quality management", which means what the organization has to fulfil:
- the customer's quality requirements, and
- applicable regulatory requirements, while aiming to
- enhance customer satisfaction, and
- achieve continual improvement of its performance in pursuit of these objectives.
The ISO 9001 standard is known as a "generic management system standard". "Generic" means that the same standard can be applied:
- to any organization, large or small, whatever its product
- including whether its "product" is actually a service,
- in any sector of activity, and
- whether it is a business enterprise, a public administration, or a government department.
No matter what the organization's scope of activity is, the ISO 9001 standard provides the requirements for the number of essential features you need to establish in your quality management system.
"Management system" refers to the organization's structure for managing its processes - or activities - that transform inputs of resources into a product or service which meet the organization's objectives, such as satisfying the customer's quality requirements, complying to regulations, or meeting organizations objectives.
Control Union Certifications is an independent, internationally operating inspection and certification body. We are promoting the proper differentiation of suppliers that work according to specified standards by means of supervising, testing, inspecting, auditing, assessing and certifying them. To co-ordinate its operations as closely as possible with the local situation, to reduce costs and to improve service. Control Union Certifications employs representatives worldwide. Control Union Certifications is an EN 45012 (ISO / IEC Guide 62) accredited for audit and certification of quality management systems (QMS).